Terms and Conditions

1. Our services

We provide travel-related services, including:

• Visa guidance and document preparation support
• Student visa guidance
• Flight booking
• Hotel reservation
• Travel consultation and travel documentation guidance
• Travel packages

We are an independent travel consultancy. We are not an embassy, consulate, government agency, visa application centre or airline, and we are not affiliated with any of them. Unless we agree otherwise in writing, we do not act as an immigration representative or give legal advice. Visa, admission, entry and ticketing decisions belong to the relevant authority, school or airline.

2. No guarantees

We do not guarantee visa approval, admission, a scholarship, a processing time or permission to enter any country. Decisions are made by embassies, consulates, immigration authorities and schools. We give guidance and support, but we cannot control their decisions.

3. Your responsibilities

You agree to:

• Give us accurate and truthful information.
• Provide genuine documents that can be verified.
• Check that names, dates and passport details are correct on every form, ticket and booking.
• Meet the requirements of the embassy, visa centre or authority you apply to.
• Reply promptly when we ask for information.
• Attend appointments, interviews and biometric sessions when required.
• Keep your own copies of your documents and receipts.

4. Genuine documents

We do not forge, alter or invent documents, and we will not submit documents we believe are false. We may decline or stop a service if we believe information or documents are false or misleading. False or altered documents can lead to refusal and to bans on future applications. If that happens because of documents or information you gave us, we are not responsible, and our service fee may not be refunded.

5. Fees and payments

• Our service fee is the fee we quote you for the service. Please confirm the fee and what it covers before you pay.
• Government, embassy, visa centre, airline, hotel, school and other third-party charges are separate unless we say otherwise in writing.
• Any cost estimate on our website, including the Travel Planner, is only an estimate. It is not a final quotation.
• Ask for a receipt for every payment.
• Before you pay, confirm our payment details through our official phone number, WhatsApp number or email address shown on this website.

6. Refunds

Service fees may not be refundable once we have started work on an application, booking or request. Whether any part of a fee can be refunded depends on the work already done. Ask us about the refund position for your service before you pay.

Embassy, visa, application, airline, hotel and other third-party fees are generally not refundable unless the provider allows it.

7. Flight bookings

• Airlines set schedules, fares, baggage rules and the rules for changes, cancellations and refunds. Those rules apply to your ticket.
• Fares and availability can change until your ticket is issued.
• The name on your ticket must match your passport. You are responsible for passport validity and for meeting entry and visa requirements.
• For most visas, we recommend that you do not buy a non-refundable ticket until your visa is approved.
• We are not responsible for airline delays, cancellations or changes to operations.

8. Hotel reservations

• Hotels set their own prices, availability and cancellation conditions, and these can change.
• A hotel reservation does not guarantee a visa.
• Never submit a fake or altered booking to an embassy or visa centre.

9. Student services

Schools decide admission, and immigration authorities decide student visas on each applicant's own case. We do not guarantee admission or a visa. Always check offers and documents with the school directly.

10. Limits of our responsibility

To the extent the law allows, we are not responsible for:

• Visa refusals or delays, or embassy and visa centre processing times.
• Travel restrictions set by governments.
• Airline or hotel disruptions, changes or cancellations.
• Losses caused by inaccurate or false information or documents you provide.
• Events beyond our reasonable control.

Nothing in these terms limits any right you have under the law, or any responsibility we cannot lawfully exclude.

11. Privacy

We handle your personal information as described in our Privacy Policy. We take reasonable steps to protect your information and keep it confidential.

12. Using our website

Please do not misuse our website, copy its content without permission, or try to harm its security or operation. Our website may link to other websites, such as embassy and government sites. We do not control them and are not responsible for their content.

13. Changes to these terms

We may update these terms from time to time. We will post the new version on this page with a new "last updated" date. Changes apply to services you order after that date.

14. Complaints

If you are not happy with our service, please contact us first and give us your name, the service concerned and a short description of the problem. We will look into it and reply.

15. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria.