1. Introduction

These Terms and Conditions govern the use of services provided by De At Ease Trip Enterprises Global Services. By engaging our services, accessing our website, or making any payment, you agree to be bound by these Terms and Conditions.

2. Nature of Our Services

De At Ease Trip Enterprises Global Services provides travel-related services including but not limited to:

• Visa Assistance
• Flight Booking Services
• Student Visa Assistance
• Travel Consultation
• Tour and Travel Support Services
• Travel Documentation Guidance

We act as consultants and facilitators and do not have authority over visa decisions made by embassies, immigration authorities, airlines, or educational institutions.

3. No Guarantee of Visa Approval

Visa issuance is solely at the discretion of the relevant embassy, consulate, or immigration authority. While we provide professional guidance and support, we do not guarantee visa approval under any circumstances.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate and truthful information.
• Submitting genuine and verifiable documents.
• Meeting embassy and immigration requirements.
• Responding promptly to requests for additional information.
• Attending appointments, interviews, or biometric sessions when required.

5. Payments and Fees

All service fees paid to De At Ease Trip Enterprises Global Services are for professional consultation, processing support, and administrative services.

Government fees, embassy fees, visa fees, airline charges, school fees, and third-party charges are separate unless otherwise stated.

6. Refund Policy

Service fees may not be refundable once work has commenced on an application, booking, or service request.

Refund decisions, where applicable, shall be determined based on the stage of processing and the nature of services already provided.

Embassy fees, visa fees, application fees, airline fees, and other third-party payments are generally non-refundable unless permitted by the relevant provider.

7. Flight Booking Terms

• Flight schedules and fares are controlled by airlines.
• Airline policies regarding cancellations, changes, and refunds apply.
• Clients are responsible for ensuring passport validity and travel eligibility.
• We are not responsible for airline delays, cancellations, or operational changes.

8. Student Visa Services

Admission decisions are made solely by educational institutions.

Student visa approvals remain the responsibility of immigration authorities and are subject to individual assessment.

9. Limitation of Liability

De At Ease Trip Enterprises Global Services shall not be liable for:

• Visa refusals or delays.
• Embassy processing delays.
• Travel restrictions imposed by governments.
• Airline disruptions or cancellations.
• Losses resulting from inaccurate information provided by clients.
• Events beyond our reasonable control.

10. Privacy and Confidentiality

Client information will be handled in accordance with our Privacy Policy. We take reasonable measures to protect personal information and maintain confidentiality.

11. Website Use

Users agree not to misuse, copy, distribute, or attempt to compromise the security or functionality of our website and services.

12. Amendments

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any revised terms.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the Federal Republic of Nigeria.