Help Centre

Visa & Travel Questions

Our visa FAQ for Nigerians gives straight answers about our visa help, fees, flights, hotels and study abroad support. Can't find your question? Message us and a real person will reply.

About Us

Who are De At Ease Trip Global Services?

We are a Nigerian travel and visa consultancy, helping clients travel since 2017. We are registered with the Corporate Affairs Commission (RC 8417652) and our office is at No 24 Agric Road, Nkwelle Ezunaka, Anambra State.

Are you connected to any embassy?

No. We are an independent consultancy. We are not part of any embassy, consulate or visa application centre, and we never claim to be. We help you prepare and submit your application correctly.

Can you guarantee my visa will be approved?

No, and no honest agent can. Only the embassy or immigration authority decides. What we do is help you submit a complete, accurate application and avoid the mistakes that commonly lead to refusal. Be careful of anyone who promises a guaranteed visa.

Visa Help

Which countries can you help me with?

We help with visas for China, Vietnam, Dubai (UAE), the United Kingdom, Canada, the United States, Schengen countries in Europe, Turkey, Japan, South Africa, Ireland and Australia. If your destination is not listed, message us. We can usually still help or point you in the right direction.

What documents do I need?

Most applications need a valid passport, passport photos, bank statements, proof of employment or business, a travel plan and proof of accommodation. The exact list depends on the country and visa type, so we give you a full checklist for your case before you start.

You can also download our free China and Vietnam visa checklists.

How long does a visa take?

It depends on the country, the visa type and how busy the embassy is. For example, a China visa normally takes about 4 working days after submission, while a Vietnam e-visa takes about 3 working days. We give you a realistic timeline for your case and tell you how early to apply.

Do I need to have travelled before to get a visa?

No. Many first-time travellers are approved. A good travel history can help, but a clear purpose, genuine documents and enough funds matter most.

Can you check my documents before I submit?

Yes. We review your documents for gaps, mismatched names or dates, and other common mistakes before anything goes to the embassy.

Will you prepare me for my visa interview?

Yes. Where an interview is needed, we explain what to expect and practise common questions with you so you can answer clearly and honestly.

What happens if my visa is refused?

We go through the refusal letter with you at no extra charge and advise whether reapplying makes sense. A new application is quoted separately. Our service fee is not refunded after a refusal, because the work has already been done and no agent controls the embassy's decision.

Fees & Payment

How much do your services cost?

Our visa support packages start from ₦150,000. The price depends on how much help you need. See what each package includes on our packages page.

Does your fee include the embassy visa fee?

No. Our fee covers our service only. Embassy fees, visa centre fees, flights, hotels and insurance are paid separately. Before you pay anything, we send you a written quote showing every cost.

How do I pay?

Pay only into the company bank account named on our invoice, in the name of De At Ease Trip Enterprises Global Services. We will never ask you to pay into a personal account. If anyone does, call us on +234 703 082 3007 before paying. You get a receipt for every payment.

Can I get a refund?

Once we start work on your file, our service fee is not refundable. Embassy and other third-party fees are refunded only if the provider refunds them. Our full refund terms are in the client agreement you sign before we begin.

Flights, Hotels & Study

Can you book my flight?

Yes. We book local and international flights, compare routes and fares for you, and time your booking around your visa. See our flight booking page.

Can you book hotels for my trip or visa application?

Yes. We book hotels that fit your budget and match your travel dates, in Dubai, China, the UK and many other destinations.

Do you help with student visas?

Yes. We help with school admissions, proof of funds, student visa applications and preparing you for life abroad. See our student visa service.

Getting Started

How do I get started?

Send us a WhatsApp message with where you want to go and why, or fill in our booking form. We reply with the documents you need and the full cost for your case.

Do I need to visit your office?

No. Most clients work with us fully on WhatsApp, phone and email, wherever they are in Nigeria. You are welcome to visit our office in Anambra State if you prefer.

What are your opening hours?

Monday to Saturday, 9am to 5pm (West Africa Time). You can send WhatsApp messages any time and we reply when we are open.

Is my personal information safe with you?

Yes. We use your information only to deliver your service and share it only with the embassies, airlines and providers your trip needs. Read our privacy policy.

Please note: De At Ease Trip Global Services is an independent travel consultancy registered with the Corporate Affairs Commission (RC 8417652). Visa decisions are made only by the relevant embassy or immigration authority, and approval is not guaranteed. Fees and requirements can change.

Still Have a Question?

Message us and we will talk you through it personally.

Monday to Saturday, 9am to 5pm WAT · contact@deateasetripglobal.com.ng
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