Privacy Policy

2Who we are

This website and our services are run by De At Ease Trip Enterprises Global Services (trading as De At Ease Trip Global Services), a business registered with the Corporate Affairs Commission of Nigeria (RC 8417652), at No 24 Agric Road, Nkwelle Ezunaka, Anambra State, Nigeria.

We decide how and why your personal information is used, so under the NDPA we are the data controller. In this policy, "we", "us" and "our" mean De At Ease Trip Global Services.

3Information we collect

Information you give us

• Contact details: name, phone and WhatsApp number, email address, country of residence.
• Travel details: destination, travel dates, purpose of travel, number of travellers, previous visa history.
• Identity documents: passport details and copies, passport photos, and other documents needed for your visa application.
• Supporting documents: for example bank statements, employment or business documents, invitation letters, and travel bookings.
• Payment information: records of payments you make to us. We do not store full card details.
• Messages: what you send us through our website, WhatsApp, email or phone.

Information collected automatically

• Basic technical information when you visit our website, such as your browser, device type and pages visited, through cookies (see section 11).

Sensitive information

Some visa applications require sensitive personal information, such as health information or details of family members. We only ask for this when the embassy or immigration authority requires it for your application, and we handle it with extra care.

Please do not send passport numbers or documents through our website booking form. We will tell you the safe way to share documents once we start working with you.

4Why we use your information, and our legal basis

Under the NDPA we must have a lawful reason to use your information. These are ours:

5Who we share your information with

We never sell, rent or trade your personal information. We only share it when it is needed to deliver the service you asked for, or when the law requires it:

• Embassies, consulates, visa application centres and immigration authorities handling your application.
• Airlines, hotels and travel insurers for bookings you request.
• Inviting parties in the destination country, such as trade fair organisers or companies, where your application needs an invitation.
• Service providers who help us run our business, such as our website host, email and messaging providers (including WhatsApp) and payment providers. They may only use your information to provide their service to us.
• Government or law enforcement authorities when the law requires us to.

6Transfers outside Nigeria

Visa and travel services often mean sending your information to another country, for example to an embassy, a visa centre or a hotel abroad. We only make these transfers when they are necessary to deliver the service you asked for, or with your consent, as the NDPA allows. Some of our service providers, such as email and messaging platforms, may also store data outside Nigeria. Where we can, we use providers with recognised data protection safeguards.

7How we protect your information

• Only staff who need your information to help you can access it.
• Paper documents are kept securely in our office, and digital files are protected with passwords.
• We return original documents to you and do not keep originals longer than needed.
• Our website uses a secure (HTTPS) connection.

No system is completely secure, but we work hard to protect your information and will act quickly if anything goes wrong (see section 13).

8Children's information

We often prepare applications for children travelling with their families. We only collect a child's information from a parent or legal guardian, with their consent, and only for the child's travel application. Our website is not intended for children to use on their own.

9How long we keep your information

You can ask us to delete your information earlier, unless the law requires us to keep it.

10Your rights

Under the Nigeria Data Protection Act 2023, you have the right to:

• Know whether we hold your personal information.
• Access a copy of your information.
• Correct information that is wrong or incomplete.
• Delete your information, unless we must keep it by law.
• Withdraw your consent at any time, as easily as you gave it.
• Object to us using your information, including for marketing.
• Receive your information in a common electronic format, or have it sent to another provider.
• Not be subject to decisions made only by automated means. We do not make such decisions.

If you live in the United Kingdom or the European Union, you have similar rights under UK and EU data protection law (GDPR).

To use any of these rights, contact us using the details in section 16. We may need to confirm your identity first. We will reply as quickly as possible, and within the time the law allows. There is no charge.

11Cookies

Cookies are small files stored on your device. Our website uses cookies that are needed for it to work properly, and may use analytics cookies to understand how visitors use our pages so we can improve them. You can block or delete cookies in your browser settings. Some parts of the website may not work properly without them.

12Marketing messages

We only send you travel news and offers if you agree to receive them. You can opt out at any time by replying "STOP" on WhatsApp, clicking "unsubscribe" in an email, or contacting us. Opting out does not affect messages about a service you are using.

13Data breaches

If a security incident affects your personal information, we will take immediate steps to contain it. Where required, we will notify the Nigeria Data Protection Commission within 72 hours, and contact you directly without delay if the breach puts your rights at high risk, explaining what happened and what you can do.

14Other websites

Our website links to other websites, such as embassy and visa centre sites. We are not responsible for their privacy practices. Please read their privacy policies before sharing information with them.

15Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the "last updated" date at the top. If we make important changes, we will let our current clients know.